Frequently Asked Questions

General Questions

What is your minimum order?

Our minimum orders for stainless steel cannula are approximately 10,000 pieces. Minimum orders for needles are approximately 1,000 pieces. Smaller minimums of 100 - 500 are possible for specialty operations. Minimums for custom glass depend on the item.

Are all of ISPG's products custom made?

ISPG supplies custom cannula and glassware to original equipment manufactures' specifications.

Can ISPG produce prototypes?

No. However, instead of purchasing high-cost prototypes, ISPG can supply a minimum lot quantity, often at a lower price than prototypes. All qualification lots are produced on production equipment.

Do you offer sterile product?

All of ISPG's component products are offered as bulk clean and ready for sterilization. ISPG does not provide any sterile product.

How long has ISPG been in business?

ISPG has been in business since 1987.

Where does ISPG do business?

Our customers operate all over the world. We also do business in multiple currencies. ISPG will work with you to ship product to wherever you need them in the most economical manner.

What does ISPG stand for?

ISPG originally was International Steel, Plastic and Glass, Inc.

Product Questions

Does ISPG allow returns on custom products?

Yes. If the product does not meet the customer’s written PO specifications, we will, of course, work jointly with the customer to resolve any problems. We stand behind our work.

What is your minimum order for tubing?

ISPG's minimum order for tubing is 10,000 feet (3,000 meters). Tubing can be delivered in 2 meter lengths with chopped ends, or cut to your specific length requirement. Slightly smaller minimums may be possible for tubing with specialty parameters.

Can the surface finish of stainless steel tubing be brightened?

Yes. The surface of cannula can be chemically polished or electro-polished for a brighter finish.

How smooth can you make the ID of the tubing?

We supply plug drawn tubing for a very smooth ID. Mirror finish ID tubing is also available., depending on gauge.

How should I specify surface finish on cannula?

Ra (roughness average) is the best way to specify cannula surface roughness.