General Questions

What is your minimum order?

Our minimum orders for stainless steel cannula are approximately 10,000 pieces. Minimum orders for needles are approximately 1,000 pieces. Smaller minimums of 100 - 500 are possible for specialty operations. Minimums for custom glass depend on the item.

Are all of ISPG's products custom made?

ISPG manufactures custom cannula and glassware to original equipment manufactures' specifications, but we also supply off-the-shelf glass syringes, syringe components and specialty needles.

Can ISPG produce prototypes?

Yes, we can produce prototypes. Pricing for ISPG's minimum lot quantities are often less than the cost of prototype volumes. All parts are produced on production equipment.

Do you offer sterile product?

All of ISPG's medical device and medical device component products are offered as bulk clean and ready for sterilization. ISPG does not provide any sterile product.

Do you sell to hospitals, other institutions and/or individuals?

No. ISPG's customers are other companies. We sell to medical device companies, pharmaceutical companies, laboratory supply companies, industrial companies and consumer products companies.

Are ISPG's stock items 510K cleared?

We are fully FDA compliant and can help ensure you have the necessary paperwork to use ISPG product. ISPG has the requisite 510(k)'s for stock kit components.

What are your standard credit terms?

Our credit terms are Net 30 days with prior credit approval.

I am planning a new device that incorporates a needle or syringe or custom glassware, how can ISPG help me in the design phase?

ISPG's sales and design team can help you reduce long term cost in the design of your syringe or needle component. We put our expertise and experience to work for you with design for manufacturability to deliver lower cost and better performing components for your device.

How long has ISPG been in business?

ISPG was incorporated in 1986, so we have been in business for almost 25 years.

Where does ISPG do business?

Our customers operate all over the world. We also do business in multiple currencies. ISPG will work with you to ship product to wherever you need them in the most economical manner.

What does ISPG stand for?

ISPG originally was International Steel, Plastic and Glass, Inc.

Product Questions

Does ISPG allow returns on custom products?

All sales are non-returnable and non-refundable. If in the rare instance parts do not meet your specifications, we will work with you to resolve the problem.

Why is there a differentiation between cannula and needle?

This is an industry standard to differentiate between a fully assembled needle with a luer hub and a sharpened stainless steel tube that requires further processing.

What is a luer?

A luer is a fitting used to make a hermetic seal between fittings on medical equipment. It is an abbreviation of luer taper. ISPG's luers conform with ISO 594. See the Glossary for more information.

What is your minimum order for tubing?

ISPG's minimum order for tubing is 10,000 feet (3,000 meters). Tubing can be delivered in 3 meter lengths with chopped ends, or cut to your specific length requirement. Slightly smaller minimums may be possible for tubing produced with specialty parameters.

Can ISPG brighten the surface finish of stainless steel tubing?

ISPG can chemically polish or electro-polish the surface of cannula for a brighter finish.

How smooth can you make the ID of the tubing?

ISPG uses plug drawn tubing. Mirror finish ID tubing is also available.

How should I specify surface finish on cannula?

ISPG uses microinch Ra (roughness average) to specify cannula surface finish.

What materials are your "Loss of Resistance" syringes made from?

ISPG's LOR syringes are made from borosilicate glass which is chemically impervious and shock resistant.

What makes one syringe reusable and another disposable?

All glass syringes have the barrel matched directly to only one plunger to ensure smooth action. The reusable syringes have been printed with a serial number to ensure that the plunger and barrel stay together after sterilization.